Refund Policy
💸 Refund & Return Policy
Last updated: 4th of July, 2025
At MyCraftyParadise, every item is handmade with care and crafted just for you. Because most of our products are personalized, we have a tailored return policy to reflect that.
🔁 Can I Return or Exchange My Order?
Due to the custom nature of our products, we do not accept returns or exchanges on personalized items unless there is a mistake on our end (like a misspelling or wrong item sent).
If you ordered a non-personalized item, you may return it within 7 days of delivery, unused and in original condition. Buyer is responsible for return shipping.
📸 What If There’s a Problem With My Order?
If your item arrives damaged, defective, or incorrect, please contact us within 3 days of delivery at mycraftyparadise@gmail.com.
We’ll gladly offer a replacement, fix the issue, or issue a refund if necessary. Please include:
-
A clear photo of the product and packaging
-
Your order number
-
A short explanation of the issue
⏳ Cancellations
We start working on your custom order shortly after it’s placed.
To request a cancellation, please email us within 2 hours of ordering. After that, we may not be able to stop production.
🧾 Refunds (If Applicable)
If approved for a refund, it will be processed to your original payment method within 5–10 business days. We’ll notify you by email once it’s done.
📬 Lost or Stolen Packages
Once your order ships, we are not responsible for lost or stolen packages. If this happens, please file a claim with the shipping carrier. We’re happy to assist you with the process if needed.
💬 Still Have Questions?
We’re here to help! Contact us at mycraftyparadise@gmail.com or DM us on Instagram @mycraftyparadise.